FAQ

Here are a few of the most commonly asked questions by our customers.

At HomKat, we’re committed to providing you with the best customer experience, and we welcome your feedback to serve you better.

For any additional queries, feel free to reach out to us at support@homkat.in.

📦 Shipping & Delivery

Q. Where do you ship from?
A. We ship from our partnered warehouses located in Mumbai, Pune, and Nashik.

Q. Where do you deliver?
A. We deliver all across India. No matter where you're located, we’ll get your order to your doorstep.

Q. How long will it take for my order to arrive?
A. Orders are typically delivered within 7–8 working days, depending on your location and regional tier.

Q. How long will it take to receive a tracking number?
A. You’ll receive your tracking details via email and SMS within 1–2 business days of placing your order.

🛍️ Ordering

Q. Where can I place an order from?
A. Orders can be placed from anywhere in India directly through our website.

Q. Will I receive a confirmation after placing my order?
A. Yes, a confirmation email with your order number will be sent right after you place your order. If you don’t receive it within 24 hours, please contact us.

Q. What if I need help with my order?
A. For any order-related issues or questions, please contact our support team at support@homkat.in.

💳 Payments

Q. What payment methods do you accept?
A. We accept the following payment methods:

  • UPI (Google Pay, PhonePe, etc.)

  • All major credit & debit cards (Visa, Mastercard, etc.)

  • Cash on Delivery (COD)

Q. Is the checkout process secure?
A. Absolutely. All transactions on our website are encrypted and 100% safe and secure.

🔒 Privacy & Security

Q. Will you share or sell my email or personal information?
A. Never. Your information is completely private. We only use your email to send order updates and exclusive promotions.

Q. Will I have to pay any tax on my order?
A. For most products, there is no additional tax. However, this may vary depending on your location and the quantity of items ordered.

If you have more questions, don’t hesitate to get in touch. Our team is always here to help make your HomKat experience smooth and satisfying.